Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Help Mitra India collects, uses, protects and manages information provided by visitors and customers.
Last Updated: 28 August 2026
1. Introduction
Help Mitra India ("we", "us", "our" or "Help Mitra India") respects the privacy of its website visitors, customers and users. This Privacy Policy explains how information may be collected and used when you visit our website, create an account, submit an enquiry, purchase a website development plan or use our services.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
- Full name
- Email address
- Mobile / telephone number
- Business or organisation information
- Website and project requirements
- Account login information
- Order and service information
- Payment reference or UTR details submitted by you
- Documents or files voluntarily submitted for a project
- Messages and enquiries submitted through our website
3. Account Information
When you create an account on our website, we may collect your name, email address, mobile number and password.
Passwords are stored using secure password hashing mechanisms. We do not intentionally store passwords in plain text.
4. Website Orders & Project Information
When you purchase or request a website development service, we may collect information necessary to process your order and complete your project.
This may include project requirements, content, images, documents, business information and other information voluntarily provided by you.
5. Payment Information
Payments may be processed through third-party payment providers or other payment methods offered by Help Mitra India.
Where applicable, we may receive or store transaction references such as UTR / transaction IDs for payment verification.
We do not intend to store complete debit card, credit card, banking passwords, PINs or OTPs on our website.
6. How We Use Your Information
Information collected through the website may be used for legitimate business purposes, including:
- Processing website development orders
- Communicating with customers
- Responding to enquiries
- Providing customer support
- Managing customer accounts
- Verifying payments
- Managing projects and requirements
- Improving our website and services
- Preventing fraud, misuse and security threats
- Complying with applicable legal requirements
7. Cookies
Our website may use cookies or similar technologies to maintain login sessions, improve functionality and understand how visitors use the website.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Third-Party Services
We may use third-party services for payment processing, analytics, hosting, communication, maps, email delivery, security or other business functions.
Such third-party services may process information according to their own privacy policies and terms.
9. Data Security
We take reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
10. Data Sharing
We do not sell or rent personal information to third parties for their independent marketing purposes.
Information may be shared with service providers, payment processors, technology providers or other parties where reasonably necessary to provide our services, operate our website, protect our business or comply with applicable law.
11. Project Documents & Content
Customers may provide logos, photographs, documents, business information, website content and other materials for project development.
Customers are responsible for ensuring that they have the necessary rights or permissions to provide such content to us for use in their project.
12. Data Retention
We may retain information for as long as reasonably necessary for providing services, maintaining business records, resolving disputes, preventing fraud and meeting legal or accounting obligations.
13. Children's Privacy
Our services are intended for businesses, organisations, institutions and general users. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
14. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those external websites.
Users are encouraged to review the privacy policies of third-party websites before providing personal information.
15. Your Rights
Subject to applicable law, you may contact us regarding your personal information and request correction, updating or deletion of information where appropriate.
Certain information may need to be retained where required for legal, security, accounting or legitimate business purposes.
16. Changes to This Privacy Policy
Help Mitra India may update this Privacy Policy from time to time to reflect changes in our services, technology, operational practices or applicable legal requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
17. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy, you can contact Help Mitra India.
Help Mitra India
Office Address:
138 Neemgona Road,
Kharwa, Raya,
Mathura, Uttar Pradesh – 281204
Website:
Help Mitra India
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.