Terms & Conditions
Please read these terms carefully before purchasing or using any website development or digital services provided by Help Mitra India.
Last Updated: 28 August 2026
1. Introduction
These Terms & Conditions ("Terms") govern your use of the Help Mitra India website and your purchase or use of our website development, web application and other digital services.
By accessing our website, creating an account, placing an order or using our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
2. About Help Mitra India
Help Mitra India provides digital technology and website development services to businesses, professionals, educational institutions, NGOs, organisations and other customers.
Our services may include website development, e-commerce development, custom web applications, business websites, school and college websites, NGO websites, MLM platforms, booking systems, maintenance and related digital services.
3. Services & Website Packages
We may offer predefined website packages displayed on our website. Package prices, features, timelines and availability may change from time to time.
A package represents the services and features specifically mentioned in its description. Any feature, integration, functionality or service not included in the selected package may be charged separately.
Custom requirements will be discussed and quoted separately where necessary.
4. Project Scope
The project scope will generally be based on the selected package, written quotation, approved requirements or other mutually agreed project specifications.
Requests that materially change the original project scope may require additional charges and/or additional delivery time.
5. Customer Responsibilities
Customers are responsible for providing accurate and necessary information, content and materials required for their project.
- Business information
- Logo and branding materials
- Images and photographs
- Website text and content
- Product information
- Contact details
- Documents required for the project
- Other information reasonably required for development
Delays in providing required information, approvals or materials may affect the project delivery timeline.
6. Content & Legal Responsibility
Customers are responsible for the legality, accuracy and ownership of content supplied to Help Mitra India.
Customers must not provide content that infringes copyright, trademark, privacy, intellectual property or other rights of any person or organisation.
Help Mitra India is not responsible for legal claims arising from customer-provided content or instructions.
7. Pricing
Prices displayed on the website are subject to change. Unless specifically stated otherwise, prices apply only to the features and services included in the selected plan.
Domain registration, premium themes, paid plugins, third-party APIs, hosting, payment gateway charges, SMS services, email services, licenses and other external services may involve additional costs.
8. Payment
Customers may be required to make payment according to the selected package or agreed project quotation.
Payment confirmation may require a transaction reference, UTR or other payment information where applicable.
Work may begin only after the required payment or advance payment has been successfully received and verified.
9. Payment Gateway & Third-Party Payments
Where online payment gateways are used, payments may be processed by third-party payment service providers.
Help Mitra India does not intentionally store complete card numbers, CVV, UPI PINs, OTPs or banking passwords.
Customers must follow the terms and security requirements of the relevant payment provider.
10. Project Timeline
Estimated delivery timelines depend on project complexity, selected package, content availability, customer approvals, third-party services and technical requirements.
A delay caused by missing content, delayed approvals, third-party service issues or changes requested by the customer may extend the estimated delivery timeline.
11. Revisions & Changes
Reasonable revisions may be included depending on the selected package or project quotation.
Major redesigns, additional pages, new functionality, additional integrations or changes outside the agreed scope may be treated as additional work and may incur additional charges.
12. Domain & Hosting
Domain names and hosting services may be purchased through Help Mitra India or directly by the customer, depending on the project arrangement.
Domain registration and hosting charges are separate unless specifically included in the selected package.
Renewal charges for domains, hosting, SSL certificates, premium services or other subscriptions are the customer's responsibility unless otherwise agreed in writing.
13. Third-Party Services
Websites may use third-party services such as payment gateways, Google Maps, email providers, analytics tools, APIs, hosting services, plugins or other external platforms.
Availability, pricing, policies and technical behaviour of third-party services are outside our direct control.
14. Website Delivery & Approval
A project may be considered delivered when the agreed functionality has been implemented and the website or application has been made available for customer review or deployment.
Customers are expected to review the delivered website and communicate reasonable corrections within the agreed review period.
15. Maintenance & Support
Technical support and maintenance depend on the package or service agreement purchased by the customer.
Unless specifically included, ongoing maintenance, content updates, new features, major changes, hosting management and third-party service costs may be charged separately.
16. Intellectual Property
Unless otherwise agreed in writing, customer-owned materials such as logos, photographs, trademarks and original content remain the property of the customer.
Third-party software, libraries, plugins, frameworks, templates, fonts, stock images and other licensed materials remain subject to their respective licenses.
Ownership or transfer of custom-developed source code, designs or other project assets will depend on the applicable project agreement or quotation.
17. Portfolio Usage
Unless the customer requests otherwise in writing and subject to applicable confidentiality obligations, Help Mitra India may display completed public-facing projects in its portfolio for promotional purposes.
18. Cancellation & Refund Policy
Cancellation and refund eligibility depends on the stage of the project, work already completed, third-party costs and the specific quotation or package purchased.
Amounts already paid to third-party providers, such as domain, hosting, premium software, licenses or payment processing charges, may be non-refundable where permitted by the applicable provider's terms.
Where development work has already started, refunds may be reduced or unavailable to the extent permitted by applicable law and the agreed project terms.
19. Prohibited Use
Customers must not use our services to create, host or distribute content or systems that are unlawful, fraudulent, malicious, abusive or intended to facilitate wrongdoing.
Help Mitra India may refuse, suspend or terminate services where there is a reasonable basis to believe that a project violates applicable law or these Terms.
20. Account Security
Customers are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their account.
If you believe your account has been accessed without authorisation, you should contact us as soon as possible.
21. Service Availability
We aim to provide reliable services, but uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur due to hosting failures, maintenance, internet issues, cyber incidents, third-party outages or circumstances outside our reasonable control.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Help Mitra India shall not be liable for indirect, incidental, special or consequential losses arising from the use or inability to use our services.
This limitation does not exclude liability that cannot legally be excluded under applicable law.
23. Confidentiality
We will take reasonable steps to protect confidential information provided by customers in connection with a project, except where disclosure is required by law or reasonably necessary to provide the agreed services.
24. Privacy
Personal information is handled according to our Privacy Policy .
Customers should review the Privacy Policy to understand how information may be collected, used and protected.
25. Changes to These Terms
Help Mitra India may update these Terms from time to time. Updated Terms will be published on this page along with a revised "Last Updated" date.
Continued use of our website or services after an update may constitute acceptance of the revised Terms, subject to applicable law.
26. Governing Law & Jurisdiction
These Terms shall be interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Mathura, Uttar Pradesh.
27. Contact Information
Help Mitra India
Office Address:
138 Neemgona Road,
Kharwa, Raya,
Mathura, Uttar Pradesh – 281204
For questions regarding these Terms & Conditions, please contact us through our contact page.
Contact Us →By accessing this website, creating an account, placing an order or using Help Mitra India's services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.