Refund Policy
This Refund Policy explains the circumstances under which payments made to Help Mitra India may be eligible for a refund.
Last Updated: 28 August 2026
1. Introduction
Help Mitra India provides website development, web application, e-commerce, business website, NGO, educational, MLM and other digital development services.
This Refund Policy applies to payments made for our digital services, website packages, development projects and related services.
By making a payment to Help Mitra India, the customer acknowledges and agrees to this Refund Policy along with our Terms & Conditions.
2. Nature of Website Development Services
Website development involves time, design work, programming, configuration, project planning and other resources. Therefore, payments may become non-refundable once work has started, subject to the circumstances described below and applicable law.
3. Before Development Starts
If a customer requests cancellation before any substantial development work has started, the refund request may be considered after deducting any applicable payment processing charges, third-party costs or work already performed.
Approval of a refund in such cases will depend on the project status and the specific quotation or agreement.
4. After Development Has Started
Once design, development, programming, configuration or other substantial project work has started, the amount paid may be non-refundable because resources and development time have already been allocated to the project.
Where appropriate, Help Mitra India may consider a partial refund based on the amount of work completed, expenses incurred and the circumstances of the cancellation.
5. Customer-Initiated Cancellation
A customer may request cancellation by contacting Help Mitra India through the contact details available on our website.
Cancellation requests should include the customer's name, registered email address, order ID and reason for cancellation.
Refund eligibility will be assessed based on the project stage, payment status, work completed and applicable terms.
6. Change of Mind
Refunds are not automatically provided simply because a customer changes their mind after approving a project, selecting a plan or after development work has commenced.
Customers are encouraged to discuss their requirements and project scope with our team before making payment.
7. Domain, Hosting & Third-Party Services
Payments made towards domain registration, hosting, premium themes, plugins, software licenses, APIs, SMS services, email services, payment gateways, stock assets or other third-party services may be non-refundable.
Such services may be governed by the refund policies of the respective third-party provider.
8. Custom Development Projects
Custom development projects are planned according to specific customer requirements.
Once resources have been allocated or custom development has started, payments may be non-refundable to the extent permitted by applicable law and the agreed project terms.
9. Project Delay
A project delay does not automatically qualify for a refund.
Delays may occur because of delayed customer approvals, missing content, changes in requirements, third-party services, hosting issues or other circumstances outside our reasonable control.
We will make reasonable efforts to communicate with the customer and complete the project as soon as reasonably possible.
10. Customer-Provided Content
Customers are responsible for providing accurate content, images, documents, business information and other materials required for the project.
Failure to provide required materials or approvals may delay the project and does not automatically create a right to a refund.
11. Revisions & Changes
Reasonable revisions included in the selected package will be handled according to the agreed scope.
Requests for major redesigns, additional pages, new features or functionality outside the original scope may require additional payment and do not constitute grounds for a refund of the original project payment.
12. Failed or Duplicate Payments
If an amount is accidentally charged more than once for the same order, the duplicate amount may be eligible for a refund after verification.
If a payment is shown as failed by our system but money has been deducted from the customer's bank account, the customer should contact the relevant payment provider and/or Help Mitra India with the transaction reference or UTR.
Such transactions will be verified before any refund or payment-status correction is processed.
13. Payment Gateway Charges
Where a payment gateway or payment processor has charged transaction or processing fees, such charges may be deducted from an approved refund where permitted by the applicable terms.
14. Refund Request Process
To request a refund, please contact Help Mitra India with:
- Customer name
- Registered email address
- Order ID
- Payment date
- Amount paid
- UTR / transaction reference, if applicable
- Reason for the refund request
We may request additional information where necessary to verify the payment and assess the refund request.
15. Refund Review
Every refund request may be reviewed based on the actual project status, work completed, expenses incurred, third-party costs and the terms applicable to the customer's order.
Submission of a refund request does not guarantee approval.
16. Approved Refunds
If a refund is approved, it will generally be processed using the original payment method where technically possible.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.
17. Non-Refundable Situations
Subject to applicable law, payments may generally be non-refundable in situations including:
- The customer changes their mind after substantial work has started.
- The customer fails to provide required content or approvals.
- The customer requests work outside the agreed scope.
- Third-party domain, hosting or software charges have already been incurred.
- Custom development has already been substantially completed.
- The customer violates applicable law or our Terms & Conditions.
- The payment relates to a third-party service whose own terms do not permit a refund.
18. Service Cancellation by Help Mitra India
Help Mitra India may suspend or cancel a project where there is a material violation of our Terms & Conditions, unlawful activity, fraudulent activity, abusive behaviour or other serious circumstances.
Where cancellation is initiated by Help Mitra India for reasons unrelated to customer misconduct, any refund will be assessed based on work completed, expenses incurred and the applicable project agreement.
19. No Guarantee of Business Results
Website development and digital services are intended to provide technology and digital infrastructure.
We do not guarantee a particular level of sales, leads, traffic, rankings, revenue, business growth or other commercial results unless specifically agreed in writing.
20. Disputes Regarding Refunds
If a customer disagrees with a refund decision, they are encouraged to contact Help Mitra India first so that the matter can be reviewed and resolved amicably where possible.
21. Changes to This Refund Policy
Help Mitra India may update this Refund Policy from time to time to reflect changes in our services, payment methods, business practices or applicable legal requirements.
The latest version will be published on this page with an updated "Last Updated" date.
22. Contact Us
Help Mitra India
Office Address:
138 Neemgona Road,
Kharwa, Raya,
Mathura, Uttar Pradesh – 281204
For refund-related questions or requests, please contact our team through the website.
Contact Us →By purchasing or using Help Mitra India's services, you acknowledge that you have read and understood this Refund Policy and agree to its applicable terms.